For this purpose, we need to train it to understand our two conversations - Book a doctor and Contact an operator.
#DR CHATBOT HOW TO#
In the Test panel on the right, you should be able to engage in a very simple conversation where the bot will reply with a welcome message and list of options for you.Įven though your chatbot provides options to the user, it still doesn’t know how to understand whether the user wants to book a doctor or contact an operator. Since it’s hard to develop a chatbot without constantly talking to it, NativeChat simplifies this process by letting you talk to your chatbot without publishing it. This way, if the bot doesn’t recognize the desired conversation from the first user message, it will suggest to the user what it can do and will help the users if they get stuck. The help conversation will list all the different conversations your bot supports. You can reference the help conversation from the welcome conversation. Important: Your bot always starts with the built-in welcome conversation. It then shows the steps from the help conversation to inform the user about the bot can actually do. The first is named welcome that has a message that is shown to the user when they start the chat with the bot. It is helpful to inform the user what the restart keyword is in the help conversation so that they can restart the conversation with your bot if they get stuck. The restart conversation will restart the session with the user. The welcome conversation contains the help so that the bot instructs the users on what it can do when they first use it. The help conversation should provide information on what your bot is designed to do.
The welcome conversation can contain some custom messages for first time users. The welcome conversation is automatically displayed the first time a user talks to the bot. We will leave the commands and settings for now and will focus on showing you the built-in welcome, help and restart conversations. The first thing you need to do for your bot is to define a cognitive flow that consists of commands, settings, and conversations. To create a NativeChat chatbot you will need to login to the NativeChat portal, click on the New bot button, select a language and name your bot. In the Quick Start section, you will build a chatbot that enables patients to book doctor appointments for a fictional hospital called Acme Hospital in less than 10 minutes. Demonstrates bot Training, Cognitive Flow and external REST API integration.
5.1 Train your bot to understand doctorsĬreate a simple chatbot for booking doctor appointments.Create conversation for contacting an operator
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